Privacy Statement

What information do we collect?

If you are a user from the general public and with anonymous access, the Fresh Start Wales website does not capture or store personal information about you but simply logs your IP address, which is automatically recognised by our web server. This is known as a ‘log file’ and it is used to compile site usage statistics.
The site does not use cookies to collect information on specific users.

We collect two kinds of information from visitors to this website: feedback and email subscription details.

Feedback

We welcome your feedback! If you contact us asking for information, we may need to contact other government departments to find it. If your question is technical, we may need to pass it to our technology suppliers.

We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.

Resources by post

Some areas of this website offer to send you resources by post. You will need to fill in an online form with your postal address and email address. We do not share the information you provide with any third parties and we protect it in accordance with the Data Protection Act.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any third party or other government department from accessing it.

The details provided will be treated in accordance with the Data Protection Act 2003 and will be held in confidence. This means that the information will only be used for the purpose of despatching your Fresh Start Pack and will not be disclosed to any other party.

Access to your information and contacting us

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact .

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.